Q: Can I modify my order?A: Yes—within 1 hour of placement. Contact
[email protected] with your order number.
Q: How do I track my order?A: You’ll get a tracking number via email. US orders: Track via USPS. Canadian orders: Track via Canada Post.
Q: How long does delivery take? A: US: 5–7 business days. Canada: 7–15 business days.
Q: Will I pay extra for Canadian orders?A: Yes—customs duties/taxes may apply, paid upon delivery.
Q: How should I care for my items?A: Follow the care label inside each product for style-specific guidelines:
- Bathrobes: Refer to label for washing/drying instructions (designed for easy maintenance).
- Hoodies: Typically machine-washable (gentle cycle) — follow label to preserve shape.
- Swimsuits: Rinse after use, avoid harsh chemicals or prolonged sun exposure (per label guidelines).
Q: Are your swimsuits suitable for different body types?A: Yes—our swimsuits are cut for inclusive fits, with designs that emphasize support and comfort. Refer to the Size Guide for detailed measurements, and size up if you prefer a more relaxed fit.
Q: Do hoodies run true to size?A: Yes—hoodies follow standard US women’s sizing. Size up for an oversized look, or stick to your usual size for a classic fit.
Q: How long for a refund?A: 5–7 business days after inspection—bank processing varies.
Q: Can I return a swimsuit if it doesn’t fit?A: Yes—if it’s unworn, has the original hygiene liner intact, and is returned within 30 days. Swimsuits with removed liners or signs of use are non-returnable.
Q: Who pays return shipping?A: We cover it for defective/incorrect items; you pay for change of mind/size.
